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AWS Thinkbox Marketplace

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FAQ

Q. I'm seeing "END OF MONTH INVOICE", and "BALANCE TRANSFERRED" under my order details. What do these mean?

A. If you have placed any pre-approved orders in the past month, those orders will be collected into a single invoice and sent to you at the end of the month. These end of month invoice orders will be marked with “END OF MONTH INVOICE”, and the pre-approved orders will be marked with “BALANCE TRANSFERRED”.

Q. I just placed an order but I have not received my invoice.

A. It can take up to 2 business days before you receive your invoice. Thank you for your patience.

Q. I paid my invoice but the Usage Based render time has not been added to my account.

A. It can take up to 2 business days to confirm payment and add the render time to your account.

Q. I placed an order that was automatically fulfilled without payment. When will I receive my invoice?

A. We will send you an single invoice for any outstanding orders at the end of each month.

Q. I placed multiple orders that were automatically fulfilled. Will I receive an invoice for each order?

A. No. We will combine all of your outstanding orders into a single invoice that is sent at the end of the month.